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Slack
#product-feedback
A
Alex Chen2:34 PM
Users are reporting slow login times in the EU region. Getting 500 errors after 2FA step.
S
Sarah Kim2:41 PM
I've seen this too. Seems to be affecting users in Germany and France specifically.
Maybe related to the auth-service latency we discussed last week?
M
Mike Rodriguez2:45 PM
@alex can you create a ticket for this? We need to investigate the EU auth latency issue.
Jira
WEB-482
BugHighSprint 24

EU login failures after 2FA

Reporter: Alex Chen
Assignee: Mike Rodriguez
Labels: auth, eu, incident
Description

Users in EU region experiencing 500 errors after 2FA step during login process.

Source: Slack thread

GitHub
Pull Request #4827
Merged2 days ago

Fix EU auth latency issue

Author: Mike Rodriguez
Fixes: WEB-482
Files changed: 3 files, +47 -12 lines
Changes

• Increased timeout for EU auth-service calls

• Added retry logic for 2FA validation

• Updated error handling for region-specific issues

Example: your weekly summary report

Tenoro AI

Tenoro AI — Week 42 Summary

Generated automatically from your team's activity

Highlights:

  • • 12 new Jira issues created automatically from Slack
  • • 8 resolved tickets across 3 sprints
  • • 2 customer-reported issues escalated
  • • Key discussion topics: login latency, onboarding UX
Generated: Friday, Oct 10, 2025 at 5:00 PM

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